Implications of the Consumer Protection Act on small business
Providing excellent customer service is essential for the success of your business. Free tips, tools, and templates to improve your business's customer support.
Operational processes enhance your small business's service delivery
Clients are and remain the treasure of every business. This article will try to answer the following question: “Who is the ideal client for my business?”
It is said that business is simple, but it is definitely not easy. This article aims to highlight three ways in which businesses can grow.
A guarantee is a formal assurance (typically written) that certain conditions will be met; specifically that a product will be reinstated or replaced if it does
How to add value to potential and existing customers.
Clients exist because people need services or products they themselves can’t do or create. You, as a business, provide these services and hope to be the one mo
In my experience, one of the biggest challenges for SMME’s (Small, Medium, Micro Enterprises) is retaining clients.
Ensuring positive word-of-mouth marketing
How much time do you spend looking after the customers that consistently come back to you?
Customer satisfaction is the key to success. The attached file contains a customer satisfaction survey form to help you gather customer feedback.
This customer service action form is designed to help resolve customer service problems and turn unhappy customers to satisfied customers.
Effective customer satisfaction surveying is a great way to find out how your customers feel about your business.
Ensuring a consistent flow of customers
Get your clients’ opinion when new products or services are being developed
Getting the word out about my excellent customer service
How to be visible for your clients
When you have made a sale, follow up with customers, to make sure they are happy with the product and to ensure future sales. Find some follow-up tips here.
Without clients you will not have a business. But it so often happens that too much time, effort and resources are spent on the wrong type of clients, who drain
Before you can sell anything to anyone, you must first understand what they need. This article offers advice on how to learn your prospect’s needs.
One way you can try to improve your business is to examine what we’re delivering to clients.
How do I link my value proposition to service excellence?
Keeping clients happy
Managing information is a crucial part of offering a professional service.
How to improve your brand image and visibility at zero cost, or maybe even less than that.
The new Consumer Protection Act is a vehicle for all business owners to review their practices and procedures when dealing with client expectations
Customers deserve exceptional service
As the wild-west landscape in which some of South Africa’s retail and related business has been conducted is finally tamed by the new Consumer Protection Act...
Client information is precious. Treat it with care
You must decide which target market your business will focus on.
Customer referrals are an extremely important source of new customers.
Increasing turnover means more sales to existing customers, more new customers or higher prices.
How do your customers experience your employees?
In a nutshell, the article argues that the key to excellence in customer service resides in people, not in marketing gadgetry.