Putting processes in place for your SME

Content provided by a guest contributor.

Businesses that don’t have definite processes don’t often last very long. Processes turn chaos into manageable scenarios. They ensure everything is being done at the right time and by the right people. If you don’t have the correct processes in place, mix ups happen, things go wrong and clients or customers end up being unhappy.

So, here are some things to consider when creating processes for your SME. 

Know what needs to get done

What does your company do? Or rather, what would make your business fail if you didn’t do it? List the most important things your company does and design your processes around those actions. What makes you money matters most, the rest can be figured out along the way.

It’s also really important you map out actions in the order they need to happen. For example, if you run a carpet cleaning business, it starts with bookings, then your workers clean the carpets and then payments are received. Processes work best when you have an idea of what needs to happen when.

Use technology

Rapid technological advancement has drastically changed the way people do things. And, mostly, it makes everyone’s lives 100 times easier. Whether it’s finding easier ways for your employees to communicate or letting clients sign documents electronically, tech can greatly simplify the way you do things.

It’s important to note, however, that whatever tech you use has to be standardised. Everyone in your company needs to be using the same programs so as to avoid confusion.

Make the lines of communication clear

It’s as simple as making it clear who talks to who about what. If there’s an issue, who identifies it, who deals with it and who makes sure it is resolved? Processes don’t work if the person who notices a problem doesn’t know who to contact about it.

And if something goes wrong, who communicates it to you? And does it need to be communicated to you or is there someone else in charge of that specific issue? Processes succeed or fail based on communication. Clear communication should be a priority, no matter what kind of business you’re running. 

Processes are important. With the correct processes in place, your business will run smoothly and issues will be easy to sort out. When things are communicated timeously, tasks are completed in the right order and everything happens efficiently, businesses thrive. With the right processes, you’ll have happy staff and happy clients/customers.


The content in this article was provided by LexisNexis South Africa. LexisNexis is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries.

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