Contractors & Temps
What we all want is more customers, but finding and retaining them is not always as easy as it seems regardless of the product or service you supply. This article helps you attract more customers by leveraging technology, making business personal, and utilising skilled support sourced from underappreciated places.
Unless you are really employing someone for a limited period only don't think you can get around our tough labour laws with fixed-term contracts. So, this begs the question: What are the rights of the employee and the employer in a short-term contract agreement? This article unpacks the answer to this question by looking at how the CCMA has treated disputes around these agreements.
Labour.co.za is a partnership of independent, highly qualified and experienced South African Labour professionals offering South African solutions to the South African Private and Public Sectors. In particular, Labour.co.za provides solutions in the following areas: labour law support and advice, human resource management, training and seminars on labour relations, employment contracts, retrenchments, Department of Labour issues, and trade unions negotiations.
Companies outsource for a myriad of reasons. For smaller businesses, outsourcing might become necessary when the company needs to concentrate on their core processes, and relegate non-strategic core areas to a specialist company with the resources and know-how. In particular, it makes good business sense to outsource non-core or specialised areas such as IT-related tasks. Here's why.
If you are the owner or manager of a start-up, you are likely well aware of how busy you can become over time. You have to keep a lot of balls in the air, such as ensuring that your marketing efforts are working and that your employees are happy. One of the issues that many small businesses and start-ups face is the issue of not having the capacity for call centres or customer services. But if you look into call centre outsourcing, this can easily be rectified. So, start-up business owners, keep reading for the top reasons why you should consider outsourcing.
Whether your business is small or large, everyone can reap the benefits of outsourcing your business processes. This is because business process and call centre outsourcing allows you, as a business owner, to focus on other more important areas of the business. And business process outsourcing can also save you money because the business functions will be running smoothly, ensuring maximum productivity. Read on for just some of the benefits of outsourcing your call centre.