Employee Management

Long gone are the days when receiving text messages and emails were a novelty, celebrated by the receiver. In today’s technological age, most of us crave an hour or two in the day when we can escape our phones, tablets and laptops, either for a run on the mountain, or to go into strategic thinking mode and switch off from the outside world for a while. How many times a day do you let your phone distract you? Here are 6 tips on how to stay present and focused, without missing out on all the action.

One would think that dismissing an employee for theft is always defensible at the CCMA. It is not quite that simple, though. An employer who has not been consistent in dealing with theft cases might just have to reinstate a thieving employee. Here is why you should stay consistent when addressing theft in your small business.

One of the fundamental truths of total quality management is that what cannot be measured cannot be improved. The same is true for performance management. All companies measure the performance of their employees in some fashion, mostly by a best guess on the part of managers at specific points in the business year. The ideal performance management system is not one where the line manager quickly scores an employee once a year when it is time for bonuses or increases. Here is how to better approach performance management.

Many managers and business owners make the mistake of seeing performance reviews as just another thing they have to do. And many employees make the mistake of seeing performance reviews as simply a way to ask for a raise. But these evaluations and discussions are so much more than that and can be highly beneficial to any business, especially SMEs.

A contract of employment may not be signed for various reasons, one of the main reasons being that the employee simply refuses to sign the contract. So, this begs the question: How valid is a contract of employment that has not been signed? The short answer is that the validity of a contract of employment does not depend on whether the parties have signed it. A verbal contract may also be valid. Read on for a brief explanation.

Coffee is so much more than just a way to alleviate the afternoon slump or wake up in the morning. There are trends to watch out for when it comes to office coffee, from cold brewing to coffee meetings between clients and businesses. Here are some trends that are important to watch out for, especially when it comes to your office, as keeping your kitchen and coffee up-to-date can help to keep your staff happy too. 

Not sure why you need to be a good communicator? Well, being a manager means that you have to do more than, well, manage people. You need to be able to communicate clearly and build a relationship with your colleagues and employees. If you do not improve your interpersonal and communication skills, you might find that your employees are unable to speak to you about issues they might be facing. Outlined in this article are just some of the reasons why communication is important to management.

Often, when business owners review their business's performance to find out how they can improve, they re-allocate budgets, change their marketing tactics, review their sales statistics, and consider the clients and customers they have. When it comes to their employees, they often address poor performance with additional recruitment or termination rather than training and skills development. This article highlights why it is better for your business to invest in skills development courses.

As much as we would like to believe our business is the best and offers our clients the service they deserve. There are times when things can go horribly wrong during the customer journey and it is sometimes out of our hands. This is where customer complaint line management services come in. There are many reasons why your business should consider customer complaint line management services and there are many benefits that come with it. Here is why you should consider an outsourcing service for your business.