5 straightforward implications of the Consumer Protection Act regulations
Implications of the Consumer Protection Act on small business
Customer Service
Providing excellent customer service is essential for the success of your business. Free tips, tools, and templates to improve your business's customer support.
A process approach to service delivery
Operational processes enhance your small business's service delivery
Broaden your client base
Clients are and remain the treasure of every business. This article will try to answer the following question: “Who is the ideal client for my business?” by identifying which demographic indicators to use if your ideal client is an individual or a business. It also encourages you to think about whether your product/service fits the problem/need of your identified client as this will help determine if they are an ideal client or not.
Business tip ─ How your product or service guarantee can differentiate your business
A guarantee is a formal assurance (typically written) that certain conditions will be met; specifically that a product will be reinstated or replaced if it does
Business Tip: Give before you expect to receive
How to add value to potential and existing customers.
Business tips – How to keep and not scare away your clients
Clients exist because people need services or products they themselves can’t do or create. You, as a business, provide these services and hope to be the one mo
BUSINESS TIPS – Retaining Customers
In my experience, one of the biggest challenges for SMME’s (Small, Medium, Micro Enterprises) is retaining clients.&nbs
Client service – Do people talk about ours?
Ensuring positive word-of-mouth marketing
Creating loyal customers
How much time do you spend looking after the customers that consistently come back to you?
Customer Satisfaction Survey Form (example 1)
Customer satisfaction is the key to success. The attached file contains a customer satisfaction survey form to help you gather customer feedback.
Customer Service Action Form
This customer service action form is designed to help resolve customer service problems and turn unhappy customers to satisfied customers.
Get better customer input
Effective customer satisfaction surveying is a great way to find out how your customers feel about your business.
Get more customers than you can serve
A good flow of customers is essential in any business, but this is often one of the aspects of your business you struggle with most. It sometimes seems that you never have enough customers, notwithstanding all your efforts to increase sales. This article looks at how to grow your customer base.
Get your clients’ opinion when new products or services are being developed
Get your clients’ opinion when new products or services are being developed
How can I market my business’s good service?
Getting the word out about my excellent customer service
How to be visible for your clients
How to be visible for your clients
How to create a great customer experience strategy
Statistics show that buyers are now willing to pay more for a great customer experience and companies that prioritise customer experience are gaining higher profits. What’s the secret behind businesses with a great customer experience? Find out what you should be doing to create an outstanding customer experience. Here are a few great strategies you can use.
How to Follow Up with Customers
When you have made a sale, follow up with customers, to make sure they are happy with the product and to ensure future sales. Find some follow-up tips here.
How to identify your most valuable clients
Without clients you will not have a business. But it so often happens that too much time, effort and resources are spent on the wrong type of clients, who drain
How to learn your prospect's needs
In any business in any industry, customers play a critical role in determining success. Having adequate customer service and retention strategies are therefore invaluable to the small business owner or entrepreneur. However, before you can sell anything to anyone, you must first understand what it is they need. This article offers advice on how to learn your prospect’s needs.
How to make clients happy
One way you can try to improve your business is to examine what we’re delivering to clients.
How to manage client relationships
These days, clients expect a lot more from the companies they work with: many of them want a more consultative approach to doing business. They expect you to find out more about their business and how you can help them achieve their strategic goals. They all have two or three “buttons” or points that are close to their hearts. It's imperative that you take the time to find out what is important to a specific client and then to deliver accordingly. Here are some tips to help you out.
Make a difference through service excellence
How do I link my value proposition to service excellence?
Managing the flow of information
Managing information is a crucial part of offering a professional service.
Practical management tips when dealing with customers
Customer service is one of the most important parts of running a business. In fact, it often acts as a gauge of how well a business is performing, depending on the quality of the customer service provided. Poor or inadequate customer service may not only lead to customer dissatisfaction but also a lack of customer retention. As a manager, it is therefore necessary to ensure your business's customer service is of a high standard.
Really free marketing ideas
How to improve your brand image and visibility at zero cost, or maybe even less than that.
Recommended reading: World Class Customer Service for South Africa
World Class Customer Service for South Africa is a consolidated resource on 175 high-quality customer service tips written by Basil O’Hagan (with Hagen Engler). The tips contained in this book are the results of O’Hagan’s decades of customer service experience, and through these tips, businesses will be able to build customer loyalty, grow their profits, and deliver sensational service. The book is straightforward, easy to digest, and the tips themselves are simple, accessible, and actionable. It is an invaluable tool that will help you learn world-class customer service that will improve the relationship you have with your customers, thereby boosting your business’s bottom line
Staying on top of clients’ expectations
The new Consumer Protection Act is a vehicle for all business owners to review their practices and procedures when dealing with client expectations
The best ways to provide better service to clients
Customers deserve exceptional service
The Consumer Protection Act - the implications for your business
As the wild-west landscape in which some of South Africa’s retail and related business has been conducted is finally tamed by the new Consumer Protection Act...
Three activities to grow your business
It is said that business is simple, but it is definitely not easy. This article aims to highlight three ways for you to grow your business: by recruiting new clients; by selling more to existing clients; or by selling to existing clients more often. Read on to find out more about these strategies for effective business growth.
Treat client information with care
Client information is precious. Treat it with care
Who is your customer?
You must decide which target market your business will focus on.
Word of Mouth - The importance of getting people talking about your business
Customer referrals are an extremely important source of new customers.
Working smarter to plan increased turnover without needing new business
Increasing turnover means more sales to existing customers, more new customers or higher prices.
Your employees are the first impression
How do your customers experience your employees?
‘Customers aren’t obtained with pretty pictures and empty promises’
In a nutshell, the article argues that the key to excellence in customer service resides in people, not in marketing gadgetry.