In my experience, one of the biggest challenges for SMME’s (Small, Medium, Micro Enterprises) is retaining clients.&nbs
Ensuring positive word-of-mouth marketing
How much time do you spend looking after the customers that consistently come back to you?
Effective customer satisfaction surveying is a great way to find out how your customers feel about your business.
A good flow of customers is essential in any business, but this is often one of the aspects of your business you struggle with most. It sometimes seems that you never have enough customers, notwithstanding all your efforts to increase sales. This article looks at how to grow your customer base.
In any business in any industry, customers play a critical role in determining success. Having adequate customer service and retention strategies are therefore invaluable to the small business owner or entrepreneur. However, before you can sell anything to anyone, you must first understand what it is they need. This article offers advice on how to learn your prospect’s needs.
Keeping clients happy
Managing information is a crucial part of offering a professional service.
Customer service is one of the most important parts of running a business. In fact, it often acts as a gauge of how well a business is performing, depending on the quality of the customer service provided. Poor or inadequate customer service may not only lead to customer dissatisfaction but also a lack of customer retention. As a manager, it is therefore necessary to ensure your business's customer service is of a high standard.
How to improve your brand image and visibility at zero cost, or maybe even less than that.
World Class Customer Service for South Africa is a consolidated resource on 175 high-quality customer service tips written by Basil O’Hagan (with Hagen Engler). The tips contained in this book are the results of O’Hagan’s decades of customer service experience, and through these tips, businesses will be able to build customer loyalty, grow their profits, and deliver sensational service. The book is straightforward, easy to digest, and the tips themselves are simple, accessible, and actionable. It is an invaluable tool that will help you learn world-class customer service that will improve the relationship you have with your customers, thereby boosting your business’s bottom line
The new Consumer Protection Act is a vehicle for all business owners to review their practices and procedures when dealing with client expectations
You must decide which target market your business will focus on.
Increasing turnover means more sales to existing customers, more new customers or higher prices.
How do your customers experience your employees?