In my experience, one of the biggest challenges for SMME’s (Small, Medium, Micro Enterprises) is retaining clients.
How much time do you spend looking after the customers that consistently come back to you?
Effective customer satisfaction surveying is a great way to find out how your customers feel about your business.
A good flow of customers is essential in any business, but this is often one of the aspects of your business you struggle with most. It sometimes seems that you never have enough customers, notwithstanding all your efforts to increase sales. This article looks at how to grow your customer base.
In any business in any industry, customers play a critical role in determining success. Having adequate customer service and retention strategies are therefore invaluable to the small business owner or entrepreneur. However, before you can sell anything to anyone, you must first understand what it is they need. This article offers advice on how to learn your prospect’s needs.
Keeping clients happy
Managing information is a crucial part of offering a professional service.
Customer service is one of the most important parts of running a business. In fact, it often acts as a gauge of how well a business is performing, depending on the quality of the customer service provided. Poor or inadequate customer service may not only lead to customer dissatisfaction but also a lack of customer retention. As a manager, it is therefore necessary to ensure your business's customer service is of a high standard.
You must decide which target market your business will focus on.
How do your customers experience your employees?