Customer Service

Providing excellent customer service is essential for the success of your business. Free tips, tools, and templates to improve your business's customer support.

5 straightforward implications of the Consumer Protection Act regulations

Implications of the Consumer Protection Act on small business

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A process approach to service delivery

Operational processes enhance your small business's service delivery

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Broaden your client base

Clients are and remain the treasure of every business. This article will try to answer the following question: “Who is the ideal client for my business?”

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Business tip – Three activities to grow your business

It is said that business is simple, but it is definitely not easy. This article aims to highlight three ways in which businesses can grow.

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Business tip ─ How your product or service guarantee can differentiate your business

A guarantee is a formal assurance (typically written) that certain conditions will be met; specifically that a product will be reinstated or replaced if it does

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Business Tip: Give before you expect to receive

How to add value to potential and existing customers.

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Business tips – How to keep and not scare away your clients

Clients exist because people need services or products they themselves can’t do or create. You, as a business, provide these services and hope to be the one mo

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BUSINESS TIPS – Retaining Customers

In my experience, one of the biggest challenges for SMME’s (Small, Medium, Micro Enterprises) is retaining clients.

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Client service – Do people talk about ours?

Ensuring positive word-of-mouth marketing

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Creating loyal customers

How much time do you spend looking after the customers that consistently come back to you?

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Customer Satisfaction Survey Form (example 1)

Customer satisfaction is the key to success. The attached file contains a customer satisfaction survey form to help you gather customer feedback.

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Customer Service Action Form

This customer service action form is designed to help resolve customer service problems and turn unhappy customers to satisfied customers.

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Get Better Customer Input

Effective customer satisfaction surveying is a great way to find out how your customers feel about your business.

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Get more customers than you can serve

Ensuring a consistent flow of customers

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Get your clients’ opinion when new products or services are being developed

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How can I market my business’s good service?

Getting the word out about my excellent customer service

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How to be visible for your clients

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How to Follow Up with Customers

When you have made a sale, follow up with customers, to make sure they are happy with the product and to ensure future sales. Find some follow-up tips here.

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How to identify your most valuable clients

Without clients you will not have a business. But it so often happens that too much time, effort and resources are spent on the wrong type of clients, who drain

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How to Learn Your Prospect's Needs

Before you can sell anything to anyone, you must first understand what they need. This article offers advice on how to learn your prospect’s needs.

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How to make clients happy

One way you can try to improve your business is to examine what we’re delivering to clients.

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Make a difference through service excellence

How do I link my value proposition to service excellence?

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Managing client relationships

Keeping clients happy

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Managing the flow of information

Managing information is a crucial part of offering a professional service.

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Microsoft Small Book of Business Solutions

http://www.smbboss.co.za

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Really free marketing ideas

How to improve your brand image and visibility at zero cost, or maybe even less than that.

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Staying on top of clients’ expectations

The new Consumer Protection Act is a vehicle for all business owners to review their practices and procedures when dealing with client expectations

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The best ways to provide better service to clients

Customers deserve exceptional service

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The Consumer Protection Act - the implications for your business

As the wild-west landscape in which some of South Africa’s retail and related business has been conducted is finally tamed by the new Consumer Protection Act...

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